Frequently Asked Questions.
What is TWO ELEVEN?
TWO ELEVEN comes from my birth date, 02.11.2001. It's built around self-expression, with relatable thoughts and feelings you might not say out loud, but you can wear them.
Why is NAZAR our first drop?
NAZAR comes from something deeply personal, I’ve often felt that whenever I start something good, it attracts nazar. So I decided to turn that belief into our first collection: a symbol of protection for everything we create and everyone who becomes a part of TWO ELEVEN.
How do I choose the right size?
Check our size chart for the perfect fit.
What is the return/exchange policy?
Return & Exchange Policy
TWO ELEVEN accepts eligible return and exchange requests within the applicable timeframes. Wrong product, wrong size sent by TWO ELEVEN, printing/manufacturing defects, or transit damage must be reported within 48 hours of delivery with clear photos/videos. Customer-selected size exchanges can be requested within 7 days of delivery and are subject to a ₹200 shipping fee.
We do not offer cash refunds or refunds to the original payment method. Eligible returns will receive Store Credit equivalent to the order value after the product is received and verified. Products must be unused, unworn and unwashed, with original tags and packaging intact. Final Sale, clearance, and opened hygiene-sensitive items are not eligible.
To raise a request, contact us with your order number and clear photos/videos via WhatsApp +91 78274 25300 or email twoeleven.in@gmail.com.
Can I cancel or change my order after placing it?
Orders can be cancelled or changed only in the first 2 hours of placing the order before they’re processed for shipping; DM us ASAP and we’ll do our best to help.