Shipping policy

1. Order Processing

  • Orders are usually dispatched within 1-2 business days of being placed.

  • Pre-order and made-to-order items may take up to 7 days from the order date to dispatch.

  • You will receive an order confirmation and, once dispatched, a tracking link.

2. Delivery Timelines

  • All orders take approximately 5-7 days to deliver from the date of dispatch.

  • Remote or non-serviceable pin codes may take longer or may not be serviceable at all. You will be informed at checkout if your pin code is not serviceable.

  • These timelines are estimates from our courier partner and not guaranteed. Delays due to weather, strikes, courier backlogs, or other events outside our control are not compensated with refunds or credits, though we will help track and follow up on your behalf.

3. Shipping Charges

  • Shipping charges on Cash on Delivery (COD) orders are ₹149, payable in advance while placing the order.

  • Any other shipping charges, if applicable, are shown at checkout before payment.

4. Order Tracking

  • Once your order is dispatched, you will receive a tracking number and courier partner name.

  • If tracking shows no movement for more than [insert, e.g. 3 days], contact us and we will follow up with the courier.

5. Delivery Confirmation and the Return Window

  • The date marked as "delivered" by our courier partner is the official delivery date.

  • This date is what starts the clock for the Return, Replacement, and Refund Policy: 48 hours for wrong item, defect, or transit damage claims, and 7 days for size exchange or refund requests.

  • If you were not present to receive the order and it was left with a neighbour, security guard, or delivery point, the courier's marked delivery date still applies.

6. Failed or Returned-to-Origin (RTO) Deliveries

  • If delivery fails due to an incorrect address, unreachable phone number, or refusal to accept, the order is shipped back to us (RTO).

  • For prepaid orders, once we receive the RTO shipment, we issue store credit for the product value. Original shipping charges are not refunded.

  • For COD orders, we reserve the right to require prepayment on your next order if a previous order was refused without valid reason.

  • If you want the order re-shipped after an RTO, a fresh shipping charge will apply.

7. Address Changes

  • Address changes can only be made within the first 2 hours of placing the order, before it is processed for shipping. Once processed, the delivery address cannot be changed.

  • Contact us as soon as possible if you need to correct an address.

8. International Shipping

We currently ship only within India. If you are ordering from outside India and would like to check if we can make an exception, reach out to us on WhatsApp at +91 78274 25300 or email twoeleven.in@gmail.com and we will get back to you directly.